Delivery Infomation
At Smart Habitats, we partner with global suppliers to bring you the latest smart home products at the best prices. Because of this, shipping times may vary depending on your location and the supplier's fulfillment process.
Shipping Times & Processing
📦 Order Processing Time: 1-5 business days
🚚 Estimated Delivery Time: 7-25 business days, depending on your location and the supplier's warehouse.
✈ International Orders: Some products may take longer due to customs processing.
âš Important: These are estimated timeframes. While most orders arrive within the expected period, delays can occur due to factors such as customs clearance, high demand, or unforeseen logistics issues.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- Tracking updates may take a few days to reflect on the courier’s system.
- If you haven't received tracking details after 7 days, please contact us at [your email].
Multiple Shipments
- If you ordered multiple items, they may arrive in separate packages to ensure faster delivery from different suppliers.
- Each package will have its own tracking information.
Customs, Duties & Taxes
- Smart Habitats is not responsible for any customs duties, taxes, or import fees imposed by your country.
- These charges (if applicable) are the customer’s responsibility and must be paid upon delivery.
Lost, Stolen, or Delayed Packages
- If your order is delayed beyond 30 business days, please contact us, and we’ll investigate with our suppliers.
- Smart Habitats is not responsible for lost or stolen packages marked as "Delivered." Please check with your local courier service in such cases.
Address Errors & Undeliverable Packages
- Please double-check your shipping address before placing your order.
- If a package is returned due to an incorrect address, re-shipping fees may apply.
Need Assistance?
If you have any questions or concerns about your order’s delivery, feel free to reach out to us at contact@smarthabitats.co.uk